Shipping policy
Shipping Policy
Last updated: 3 months ago
Thank you for shopping with Cella. We’re committed to delivering your order as quickly and safely as possible. Please review our shipping policy below to understand how and when your order will arrive.
Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays).
During periods of high demand, promotions, or holidays, processing times may be slightly longer due to increased order volume.
Once your order has been processed, it will be shipped and you will receive a confirmation email with tracking information.
Shipping Time
Our standard shipping timeframe is 3–9 business days after your order has been shipped.
Please note:
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Shipping times are estimates, not guarantees
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During holidays or peak seasons, delivery may take longer than 9 business days
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Delays may occur due to customs, carrier issues, weather conditions, or increased holiday traffic
We appreciate your patience during busy periods as our team works hard to fulfill every order.
Tracking Information
Once your order ships, you will receive a tracking number via email.
Tracking updates may take 24–72 hours to appear after shipment.
If your tracking link shows limited updates at first, this is normal while the carrier processes the package.
Incorrect Address / Failed Delivery
Please ensure that your shipping address is entered correctly at checkout.
Cella is not responsible for:
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Orders shipped to incorrectly provided addresses
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Delays or non-delivery caused by incorrect or incomplete address details
If an order is returned to us due to an address issue, additional shipping fees may apply to resend the package.
Lost or Delayed Packages
If your order appears delayed beyond the estimated timeframe, please allow a few extra business days—especially during holidays.
If your package has not arrived after a reasonable period, contact us at:
We’ll be happy to assist and investigate with the carrier.
Contact Us
If you have any questions about your shipment or need assistance, please contact us at:
Thank you for choosing Cella. We truly appreciate your trust and patience.